Returns & Exchanges

Store Purchase Return Policy 
Regular priced merchandise purchased in store at Mabelle & Carina may be returned for a full refund within 10 days of the purchase date when accompanied by the original receipt. Any regular priced merchandise that has passed the 10 day refund period may be exchanged within 30 days of purchase for another item or store credit.  Proof of purchase has to be presented for a return or exchange, failure to produce proof of purchase may result in the return/exchange being refused.
Online Purchase Return Policy 
At the moment, Mabelle & Carina is not accepting cash refunds for both in store and online purchases. However we do offer exchanges and store credits with the following conditions and exemptions below:

We only accept exchanges and store credit refunds within 10 days of purchase. Please retain the receipt for exchange/store credits. Items must be in its original condition, complete with receipt, tags attached, unworn/unwashed, and in original packaging.

Once your request is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your request. If you are approved, then your request will be processed, and a store credit will automatically be sent to your email.

For safety, health and hygienic reasons, some products are final sale (bottles, toys, nipples, pacifiers, teethers, bath tubs, bathing accessories, skin care products, potties, clearance and special order items). For more information email info@mabellecarina.com and send your item to: 5778 East Blvd, Vancouver BC V6M 4M4.

Exceptions 
Our customers can always be confident that our products are completely new, unused and attain a high standard of quality. For safety and hygienic reasons, the following products cannot be returned or exchanged: strollers, car seats, furniture, mattresses, carriers & slings, teethers & pacifiers, bathing items, feeding items, diapers & swim diapers, breast pumps & accessories, personal care products.
The following conditions do not qualify for returns or exchanges:
  • sale items or discounted items
  • items that have been removed or taken out of their original packaging
  • items that have been assembled or modified
  • custom made or made to order products
  • special order items
Cancellation Policy
Due to our commitment to process online orders quickly, cancellation requests must be submitted before items are shipped. Please contact info@mabellecarina.com for more information on cancellations.